General conditions of online sales

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1. Preamble

2. Definitions

3. Purpose

4. Contract documents

5. Enforceability of the general conditions of sale

6. Presentation of the products offered for sale

7. Access to the online sales area

8. Information technology and freedoms

9. Order

10. Price

11. Retention of title clause

12. Convention of proof

13. Password

14. Respect for the integrity of the elements accessible on the online sales area

15. Intellectual property rights

16. Settlement of disputes

17. Independence of the parties

18. Force majeure

19. Law

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1. PREAMBLE

  • Any order taking on this online sales area requires consultation and prior acceptance of these general conditions.

  • The customer has the option of saving and printing these general conditions of sale using the standard functions of his browser or his computer.

  • The customer declares to have obtained from K'RO KREA all the necessary information regarding the use of the online sales area and the quantitative and qualitative characteristics of the products.

  • The customer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions of sale does not require the handwritten signature of this document.

  • The customer also declares that the acquisition of the products is not directly related to his professional activity, their acquisition being exclusively intended for his private and non-professional personal use.

  • As a consumer, the customer has specific rights, which would be called into question in the event that the products acquired within the framework of the website would actually have a connection with his professional activity.

  • The customer declares to be of full age or emancipated minor within the meaning of Articles 476, 477 and 1124 of the Civil Code, and to have full legal capacity allowing him to engage under these general conditions.

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  • 2. DEFINITIONS

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  • . The terms below will have the following meanings for the parties:

  • “Order form”: dematerialized document which indicates the characteristics of the product ordered by the customer and which must be signed by him by the technique known as “positive double click” to engage him;

  • “Order number”: number communicated in the customer's order confirmation email;

  • "Contractual partner": any partner and other than the stakeholders necessary for the order processing process, using personal data for commercial prospecting purposes;

  • "Product": the term product designates the products offered for sale on the online sales area

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  • 3. SUBJECT

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  • 1. The purpose of these general conditions is to define the rights and obligations of the parties within the framework of the sale of products offered by K'RO KREA on its online sales area, accessible on its website www.krokrea. com.

  • 2. The fact that the buyer orders a product offered for sale on the site www.krokrea.com signifies full and complete acceptance of these General Conditions of Sale, which he acknowledges having read before ordering.

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  • 4. CONTRACTUAL DOCUMENTS

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  • 1. The contractual documents are in order of priority:

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  • these general conditions;

  • purchase order.

  • 2. In case of contradiction, the higher ranking document will prevail.

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  • 5. OPPOSABILITY OF THE GENERAL CONDITIONS OF SALE

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  • 1. The version of the general conditions of sale opposable to the customer is that appearing on the site at the time of the validation of the order by the customer.

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  • 4. The general conditions of sale may be modified or removed at any time by K'RO KREA.

  • 5. These general conditions of sale are offered in French.

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  • 6. PRESENTATION OF PRODUCTS FOR SALE

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  • 1. The K'RO KREA e-commerce space accessible at www.krokrea.com , mentions the following information:

      • the name of the seller of the product, his telephone number, the address of his head office;

      • the essential characteristics of the product offered for sale;

      • delivery fees ;

      • the terms of payment and delivery;

      • the existence of a right of withdrawal;

      • the period of validity of the offer and the price thereof.

  • 2. The customer acknowledges having, prior to placing the order, acquainted with all the information referred to in paragraph one of this article.

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  • 7. ACCESS TO THE ONLINE SALES AREA

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  • 1.K'RO KREA reserves the right, without notice or compensation, to temporarily or permanently close the website or access to one or more services such as the online sales area.

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  • 2. K'RO KREA is not responsible for any damages of any kind that may result from these changes and / or temporary unavailability or the definitive closure of all or part of the website or the services associated with it. such as the online sales area.

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  • 8. INFORMATION TECHNOLOGY AND FREEDOMS

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  • The information requested by K'RO KREA, in particular through the order form, is necessary for processing the order.

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  • 2.2 Right of rectification

  • The customer has the possibility to obtain as soon as possible, the rectification of the Data concerning him which are inaccurate. The customer also has the option of obtaining that Incomplete Data is completed, including by providing an additional statement.

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  • 9. INFORMATION TECHNOLOGY AND FREEDOMS

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  • 9.1 Identification and acceptance of the general conditions of sale

  • 1. The customer wishing to conclude these general conditions of sale undertakes to communicate in advance the information requested from the forms available online on the site.

  • 2. The customer further certifies the veracity and accuracy of the information thus transmitted.

  • 3. The contracting procedure includes the following steps:

      • step 1: referencing the compulsory fields of the identification and information forms; The customer can, at this stage, identify the errors made in entering his data and correct them;

      • step 2: consultation of the general conditions of sale;

      • step 3: acceptance of all the general conditions of sale by validating the order.

      • step 4: possibility for the customer to place an order;

      • step 5 K'RO KREA acknowledges receipt of the customer's order without delay and electronically.

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  • 9.2 Order taking

  • 1. Orders placed by the customer are made through dematerialized order forms.

  • 2. Any order form signed by the customer by "double click" constitutes an irrevocable acceptance, which can only be called into question in the cases exhaustively provided for in these general conditions in the articles "Right of withdrawal" and "Execution of the order ”.

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  • 9.3 Confirmation of contractual information

  • 1. The contractual information will be confirmed, in good time and at the latest at the time of delivery, by e-mail to the e-mail address indicated by the customer on the order form.

  • 2. This confirmation email will include the following information:

      • the summary of your order (date, amount and order number)

      • the precise content of the order

      • the delivery address of the order

      • order tracking information

  • 3. It is up to the customer, under his responsibility, to keep the contractual information received on the medium of his choice.

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  • 9.4 Right of withdrawal

  • 1. In accordance with article L.221-18 of the French Consumer Code, the customer has a period of 14 working days from the day of receipt of his package to exercise his legal right of withdrawal, ie to return , at its expense, the products not suitable.

  • In the event of a multiple order, in other words an order of several products, the reimbursement period will run from the notification by the customer of his wish to withdraw.

  • 2. He is not obliged to justify his withdrawal, he may nevertheless inform K'RO KREA via the form . He will receive by email an acknowledgment of receipt indicating that his withdrawal has been taken into account.

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  • 3. In the event of a product withdrawal, it must be returned to K'RO KREA in its original packaging and the product must remain marketable, so that the customer can benefit from the right of withdrawal.

  • 4. This right of withdrawal is exercised without penalty.

  • 5. In the event that the right of withdrawal is exercised, the customer may request an exchange, a credit note or the reimbursement of the sums paid.

  • Following your withdrawal request, in accordance with legal provisions, K'RO KREA will refund you within 14 days of notification of your withdrawal request. In the absence of receipt of your product or proof of shipment of your product within this period, K'RO KREA reserves the right to defer your refund until the day of receipt of your product. K'RO KREA will process your refund via the same means of payment as that used on the day of your order, except in the event that the means of payment used would not allow it.

  • 9.5 Refund

  • 1. Any refunds will be made automatically upon return of the products ordered in their original packaging and in a condition allowing their remarketing, to the following address:

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The corresponding sums will be sent to the customer for reimbursement via a means similar to payment, or without causing additional costs for the customer.

2.Shipping costs will not be refunded

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  • 9.6 Execution of the order

1. The order will be executed at the latest within an indicative period of 30 days from the day following that on which the customer placed his order.

  • 2. In case of unavailability of the ordered product, the customer will be informed as soon as possible and will have the possibility to change the product, to cancel his order or to be reimbursed for any sums paid within 14 days at the latest of their order. payment.

  • 3. In addition, K'RO KREA informs its customer that in the event of unavailability of stocks, it may temporarily close its online sales area and may indicate a date for reopening this area.

  • 4. During the closing time of the online sales area, the customer will not be able to order products.

  • 5. The product shipping time is explicitly stated in working days.

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  • 9.7 Delivery

  • 1. The products are delivered to the address indicated by the customer on the order form.

  • 2. When the customer orders several products at the same time, K'RO KREA reserves the right to split the shipments or on the contrary to group together several orders from the same customer having the same delivery address.

  • 3. The customer can request online in the dedicated space of the store, the sending of an invoice to his delivery address or to any other address of his choice.

  • 4. The order will be delivered in accordance with the deadline announced in the order confirmation sent by email. The announced deadline will take into account the mode of transport chosen during the purchase.

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  • 9.8 Method of payment

  • 1. To pay for his order, the customer has his choice of all the payment methods referred to in the order form.

  • 2. In the event of payment by credit card, this site uses the security system of the company ATOS, a service provider specializing in securing online payments. We guarantee the total confidentiality of your banking information, secured by the SSL (Secure Socket Layer) protocol, which automatically checks the validity of the access rights when you pay by credit card and encrypts all exchanges in order to guarantee the confidentiality.

  • 3. Payment by bank card: The bank transaction by credit card, carried out between the customer and the secure system, is therefore fully encrypted and protected. This means that the information related to your order and the number of your bank card do not circulate in clear on the internet. The customer's bank details are not stored electronically.

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  • 4 paypal

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  • 9.9 Order tracking service

  • 1. From this service, the customer can access the following operations:


  • - activation of the right of withdrawal; possibility of canceling the order in compliance with the conditions defined in these general conditions;

  • - consultation of the status of the execution of the order and the possibility of making complaints in the event of non-receipt of the product.

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  • 9.10 Cancellation of the order

  • 1. K'RO KREA reserves the right to cancel or refuse any order from a customer with whom there is a dispute over payment for a previous order. K'RO KREA reserves the right not to ship the order in the event that customer service considers it necessary to verify that the person holding the means of payment has not been the victim of fraud. For this, we reserve the right to contact the customer in order to make sure and to call on one of our partners Certissim and SELLsecure, specialists in the fight against internet fraud.

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  • 1 0. PRICE

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  • 1. The prices relating to the ordering of products are indicated on the online sales area dedicated for this purpose.

  • 2. The prices are displayed in euros, in amount including tax

  • 3. These prices do not take into account delivery costs, which will be indicated in addition to the price including VAT.

  • 4. The prices take into account the VAT applicable on the day of the order and any change in the rate applicable to the VAT will be automatically reflected in the prices of the products in the sales area.

  • 5. In the event of an order to a country other than mainland France or the European Union, you are the importer of the product (s) concerned. For certain products shipped outside the European Union and French overseas departments and territories, the price will be calculated excluding tax automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of K'RO KREA. They will be borne by the customer and are his sole responsibility, both in terms of declarations and payments to the competent authorities and / or bodies in his country.

  • 6. All orders regardless of their origin are payable in euros.

  • 7. K'RO KREA reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the prices in force at the time of order entry.

  • 11. RETENTION OF OWNERSHIP CLAUSE

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  • 1. The products sold do not become the full and entire property of the customer until full payment of the price indicated on the order form.

  • 2. By full payment of the price, the parties mean the collection by K'RO KREA of the customer's payment, costs and taxes included.

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  • 12. AGREEMENT ON PROOF

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  • 1. The computerized registers kept in the computer systems will be kept under reasonable security conditions and considered as proof of communications, orders and payments between the parties.

  • 2. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

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  • 13. PASSWORD

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  • 1. The customer must have a password to be able to order within the online sales area.

  • 2. The customer is solely responsible for the preservation and confidentiality of his password.

  • 3. The client undertakes to take all useful measures to ensure this perfect confidentiality.

  • 4. The customer agrees to notify, without delay, any loss, forgetting or disclosure, whether voluntary or not to third parties, of his password.

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  • 14. RESPECT OF THE INTEGRITY OF THE ELEMENTS ACCESSIBLE ON THE ONLINE SALES AREA

  • 1. The customer undertakes not to damage, illegally access or modify the data stored on the website under penalty of criminal prosecution.

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  • 15. RIGHT OF INTELLECTUAL PROPERTY

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  • 1. The elements belonging to K'RO KREA, such as the website, brands, designs and models, images, texts and the design of the product are the exclusive property of K'RO KREA.

  • 2. These general conditions of sale do not imply any transfer of any kind of intellectual property right on the elements belonging to K'RO KREA (sounds, photographs, images, literary texts, artistic works, software, brands, graphic charters , logos ...) for the benefit of the customer.

  • 3. The customer refrains from directly or indirectly infringing the property rights of K'RO KREA

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  • 16. SETTLEMENT OF DISPUTES

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  • The general conditions of sale presented above are governed by French law. The parties will seek an amicable agreement in the event of a dispute. In its impossibility, exclusive competence is attributed to the territorially competent jurisdiction under the Code of Civil Procedure.

  • In accordance with Article L. 612-1 of the Consumer Code.

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  • 17. INDEPENDENCE OF THE PARTIES

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  • 1. Neither party will make any commitment in the name and on behalf of the other.

  • 2. Each of the parties remains solely responsible for its actions, allegations and commitments.

  • 18 FORCE MAJEURE

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  • 1. Cases of force majeure will suspend the execution of the online sales area.

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  • 19. LAW


  • 1. These general conditions of sale are governed by French law.

  • 2. This is the case for the substantive rules as well as for the formal rules.