Return conditions

If you want to return or exchange your order for any reason, we're here to help! Returns and exchanges must be made within 14 days of receiving your order. You can return your product and get:

a) a reusable credit for new purchases,

b) a different product,

c) a refund issued to the original method of payment.

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If the Customer wishes to retract, he must reship the goods to K'RO KREA as soon as possible, and in any event no later than 14 (fourteen) days from the date of transmission of his request for retraction. .

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Please consider the following exceptions that apply to our return and exchange policy:

  • Personalized creations, made to measure

  • Sale items are neither returned nor exchanged

  • Returned items must have no visible signs of wear or use

To start the return or exchange process, please do the following:

2- FILL IN THE RETURN REQUEST FORM AS FOLLOWS:

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  • Select the items you wish to return

  • Select an option in the "Reason for return" menu and add the additional information in the "Description of the problem" box

  • Select your preferred refund method.
    The refund is made within a maximum of 15 days from receipt of your package by the same method of payment as that used when ordering.

  • Your form is validated and you get the summary of your return request (our customer service is informed)

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The shipping costs will be at your expense

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Additional information on returns:

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  • K'RO KREA strongly rejects any responsibility for damage, theft or loss of items during their transport and other incidents, whatever they may be, occurring during the shipment of said items. The customer will have to file a claim with the carrier to be compensated

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  • K'RO KREA reserves the right to refuse the return of items that appear to have been damaged, deteriorated, stained or in a condition suggesting no doubt possible that they were used for purposes other than those of verification by the Customer strictly necessary to ensure the nature and characteristics of the items purchased.

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