DELIVERY

K'ro Krea offers you standard shipping by registered letter or Colissimo, depending on the weight of your order.

Delivery is FREE for Martinique, Guadeloupe and French Guyana.

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* ONLY FOR PEOPLE RESIDING IN MARTINIQUE: Delivery can be made by hand delivery in the Commune of Robert. If you choose this delivery method, send a message to 0696 89 62 70 to make an appointment or by email to krokrea972@gmail.com. One or more meeting dates will then be offered.

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For France and other countries delivery will be calculated according to the weight of the package.

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The delivery costs do not include any customs duties, taxes, fees or miscellaneous charges on the importation of goods due by the recipient upon receipt of the package.

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Letter followed: 3 to 5 days

Colissimo 4 to 6 days

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International delivery

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Errors and delays in delivery

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If the Customer's package is returned to the Seller by post or by other postal service providers, the Seller will contact the Customer upon receipt of the return package to ask him to follow up on his order. If the Customer has mistakenly refused the package, he may request it to be returned by first paying the postal charges for the new shipment. Postal charges must be paid even for orders for which the postage costs were offered at the time of the order. In the event of a delivery or exchange error, any product to be exchanged or reimbursed must be returned to the Seller in its entirety and in perfect condition. Any defect resulting from an awkwardness or a wrong move by the Customer cannot be attributed to the Seller. In the event of a delay in shipment, an email will be sent to the Customer to inform him of a possible consequence on the delivery time which has been indicated. In the event of late delivery, a new delivery time will be proposed. Any delay in delivery compared to the date or time indicated to the Consumer Customer when ordering or, in the absence of a date or time indication when ordering, greater than thirty (30) days from the date of the order. conclusion of the contract may result in the termination of the sale at the initiative of the Consumer Client under the conditions provided for in articles L 216-2, L 216-3 and L241-1 of the Code of the e-Commerce CGV page 4, consumption.

The request must be written on his part, sent by registered letter with acknowledgment of receipt if, after having ordered the Seller to make the delivery, he has not complied. The Consumer Customer will then be reimbursed, at the latest within fourteen (14) days following the date on which the contract was terminated, of the total amount paid. This clause is not intended to apply if the delay in delivery is due to a case of force majeure.

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Reception

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In the event of reservations on the delivered product (for example: damaged package, already opened ...), the Customer must immediately notify the carrier and K'RO KREA.com The Customer may refuse a package at the time of delivery s '' he notices an anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.); any anomaly must then be indicated by the Customer on the delivery slip, in the form of handwritten reservations, accompanied by the Customer's signature. To exercise his right of refusal, the Customer must open the damaged or defective package (s) in the presence of the carrier and have him take back the damaged goods. Failing to comply with these requirements, the Customer will not be able to exercise his right of refusal, and the Seller will not be required to accede to the Customer's request to exercise the right of refusal.

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DELIVERY Martinique, Guadeloupe, French Guiana: FREE

DELIVERY France: 4.99 euros

EUROPE DELIVERY: 4.99 Euros

INTERNATIONAL DELIVERY: 4.99 Euros

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