privacy policy

In addition to this, you need to know more about it.

Confidentiality rules

In addition to this, you need to know more about it.

In accordance with the provisions of the EU General Data Protection Regulation of May 25, 2018, we are committed to protecting your personal data.
The person responsible for collecting this data is Edenly SA. All the personal data concerning you that we have collected are treated with the strictest confidentiality. Your personal data that we collect from the elements you enter, are used exclusively to process your order under the best possible conditions and to provide you with suitable offers. Your personal data is never rented, assigned or sold to third parties, for purposes other than the execution of your order, the collection of your feedback on your shopping experience and / or the sharing of promotional offers at Edenly .

You have the right to access, modify and forget your personal information from the secure interface for managing your account, by contacting our data protection officer via data-protection@edenly.com or by us sending a letter to Edenly SA, Route de Frontenex 86 Bis, 1208 Geneva, Switzerland.

1. For site visitors

In order to serve you better, we measure the number of page views, the number of visits, as well as the activity of visitors to the site and their frequency of return. For this purpose, we use the technology of "cookies" within the framework of Google Analytics. a cookie does not allow us to identify you. In general, it records information relating to the navigation of your computer on our site (the pages you have consulted, the date and time of the consultation, etc.) that we can read during your subsequent visits. The data collected by cookies are only and strictly intended for internal use and are never transmitted to third parties. They are used to improve the service offered to customers, in particular the ergonomics of the site, the products presented or the customer relationship. The use of cookies, own or third, not being necessary for the operation of the site requires express consent from you. You can express your consent or oppose the use of cookies by setting your browser appropriately. Refer to your browser's user guides for this.

Certain cookies called "advertising cookies" allow us to track your browsing and record the products viewed, then within a maximum period of 90 days to present you with advertising banners related, or not, to your past browsing. These cookies are linked to your internet profile (but do not identify you) and can come from Google, Facebook, Criteo, Awin, Tradetracker or Affilae. They also require your express consent in the same way as indicated above.

2. For identified visitors to the site

In several places on the site, we may ask you for your email address in order to guarantee a better browsing experience. This mainly concerns saving your favorites, your basket and ordering a ring sizer. Your email address will never be marketed. We may contact you in order to send you additional product information (eg other variations available), promotions concerning it or to ask you for feedback on your experience. You have the possibility to oppose it at any time. You find unsubscribe links at the bottom of every email we send.

On our site, we offer you the possibility to subscribe to our newsletter. The processing of your electronic contact data here takes place entirely on the basis of your consent. To unsubscribe, please do not hesitate to contact our data protection officer or customer service. You can also click the unsubscribe link at the bottom of each of our newsletters.

3. For site customers

If you place an order on our site, we process the data required for the execution, conclusion or termination of the order. After placing the order, we will send you a confirmation. You will also receive emails related to the change in status of your order. We keep the data recorded for the performance of the contract until the expiration of the legal or, where applicable, contractual guarantee and warranty rights. After the expiration of this period, we keep the information of our contractual relationship as required by commercial and tax law for the legal periods. During this period (usually ten years from the conclusion of the contract), the data may be consulted by the tax authorities in the event of a revision. If you have selected a payment method other than bank transfer or check, we pass your required payment data to a payment service provider that we commission. At the end of the ordering process, you are asked to answer a questionnaire in order to help us improve our services. This questionnaire is not compulsory. Your answers will never be disclosed to third parties. You can request that your responses be deleted at any time by contacting our customer service or the data protection officer.Once your jewelry has been received, you can give us a review. This is not an obligation. We may post this notice on our site anonymously where only your first name and city will appear. You can withdraw this notice at any time by contacting our customer service or the data protection officer.